How to Reach the Support Team
The quickest way to get help is through the enquiry form on our contact page. Use it for new queries, active jobs, remake requests, dispatch questions or anything related to plate production and delivery.
When you submit a message, include your company name, job reference if you have one, the town or city for delivery, and what the issue is. Clear details help us route it to the right person first time.
- New job enquiry
- Follow-up on an active order
- Plate collection or courier dispatch
- Artwork, file or preflight question
What Our Support Team Handles
We support label and packaging printers with day-to-day job coordination from artwork through to dispatch. That includes plate making, file checking, imposition planning, screening support, proof comparison, plate trimming and plate labelling.
If a job needs remakes, corrected metadata or a recheck before packing, we can assist with the details and keep the process moving. For clients across Johannesburg, Pretoria, Durban, Cape Town, Gqeberha, the East Rand and West Rand, we also help coordinate courier delivery or collection.
- Technical job advice
- Proof comparison and preflight questions
- Remake support for corrected files
- Collection coordination and dispatch packing
Information to Include in Your Enquiry
To avoid delays, send the basics with your support request. If you are asking about a plate job, include the substrate type, any known changes to artwork, the plate size or repeat if relevant, and whether the job is for labels or packaging.
It also helps to mention your preferred delivery area and whether the job is urgent for a press date. For Midrand and the surrounding Gauteng area, we can often align dispatch with local collection or same-day courier pickup where practical, depending on the job queue and packing stage.
- Job reference or order details
- Artwork version or file name
- Delivery area and contact person
- Any special handling notes for packing
Dispatch Queries and Courier Delivery
If your query is about dispatch, the support team can confirm packing status, handover for collection and whether a job has left our Midrand base. We work with courier delivery across South Africa, including Johannesburg, Pretoria, Durban, Cape Town and Gqeberha.
For coastal deliveries, especially where humidity can affect handling, we recommend letting the plates reach room temperature before opening the pack. This helps avoid unnecessary marking or condensation on the wrap. During load shedding or municipal disruptions, dispatch timing may need a bit of flex but we will keep you updated.
- Collection coordination from Midrand
- Courier handover updates
- Delivery progress for major centres
- Packing notes for long-distance transport
Job Follow-Up and Remake Support
If something on press does not match the approved details, contact support with the job reference and a short note on what you are seeing. Include whether the issue is with artwork, plate mounting, plate trim or screen appearance, so we can look at the right stage first.
Our team can review the production notes, check whether file changes were received and advise on the best next step. In many cases a quick clarification saves time, and a clean follow-up note helps us move faster without unnecessary back and forth.
- Check whether the latest files were received
- Confirm the stage of production
- Log a remake request if needed
- Arrange return or collection if required
Midrand Base and Area Coverage
Our base is in Midrand, Gauteng, which gives us practical reach into the wider Gauteng market and reliable dispatch into the main centres. We assist clients from Midrand, Johannesburg, Pretoria, Durban, Cape Town and Gqeberha, plus East Rand and West Rand areas.
Whether your team is a small label printer or a larger packaging operation, support requests are handled by people who understand the pace of press work and the pressure of missed deadlines. Sibusiso Mthembu leads the business, with Ayesha Naidoo, Pieter van Wyk, Lerato Molefe, Morne Jacobs and Zinhle Dlamini each handling their part of the job process.
- Midrand Delivery
- Johannesburg Delivery
- Pretoria Delivery
- Durban Delivery, Cape Town Delivery and Gqeberha Delivery
